Support & Preventative Maintenance
AV Systems That Stay Sharp, Secure, and Supported
System Support
Maintenance Programs
Software Updates
Troubleshooting & Emergency Service
System Support
When something goes wrong, you need answers fast. Our responsive support team is available to troubleshoot issues, walk your team through resolutions, or dispatch technicians for on-site service when needed.
Support services include:
- Remote troubleshooting and diagnostics
- On-site service calls (as needed)
- Warranty coordination and repair facilitation
- End-user training and refreshers
- Platform-specific support (Zoom, Teams, Extron, Crestron, etc.)
We know how critical AV is to your day-to-day operations—and we treat every support call like a top priority.


Maintenance Programs
Our maintenance agreements are built to prevent problems before they start. We offer 1-, 2-, and 3-year preventative maintenance plans that include scheduled inspections, firmware updates, physical cleanings, and performance tests. For high-security or mission-critical environments, these checks are essential.
Maintenance program services typically include:
- Quarterly system health checks
- Firmware and software updates
- AV performance testing and calibration
- Cable integrity and connection checks
Physical equipment cleaning and airflow inspection
Proactive maintenance helps avoid costly downtime, unexpected repairs, and system performance issues—especially as AV tech continues to evolve.
Software Updates
Many modern AV systems rely on up-to-date firmware and platform software. We manage update cycles, patch schedules, and compatibility changes to ensure your systems continue working with the latest tools and integrations.
Why it matters:
- Security vulnerabilities are patched promptly
- New platform features are enabled (Zoom/Teams, etc.)
- Compatibility maintained across hardware and software
- Updates tested in controlled environments before deployment
We also keep detailed records so your systems meet internal IT or compliance requirements.


Troubleshooting & Emergency Service
If your system isn’t working as expected, we’re ready to respond. We offer both remote diagnostics and rapid on-site support for urgent issues. Whether it’s a dropped call in a critical meeting or a display that won’t start, we’re here to make it right.
Our Team Can Help With:
- Display and signal failures
- Audio dropout or echo issues
- Control panel malfunctions
- Conferencing platform issues (Zoom, Teams, etc.)
- Cabling or connectivity problems
Proactive maintenance helps avoid costly downtime, unexpected repairs, and system performance issues—especially as AV tech continues to evolve.
Peace of Mind, Engineered In
AV Structural is trusted by enterprise teams, government agencies, and world-class institutions for one big reason: we don’t disappear after install. Our long-term clients know that consistent support is what turns AV from a headache into a strategic asset.
Let us handle the upkeep—so your team can focus on what they do best.
Case Studies
McLaren Walnut Creek
Since 2018, the Luxury Cars Collection of Walnut Creek, CA has hired AV Structural to install thin-bezel 3 foot by 3 foot LCD video walls in their showrooms throughout the Greater Bay Area.
Human Longevity Inc.
The Human Longevity center in South San Francisco is a global leader in advancing the Human Longevity Care movement. Recently contracted with AV Structural to provide turnkey design..
Palace Hotel by Marriott
The Palace Hotel, a San Francisco landmark since 1875, is more than a luxury destination—it’s a piece of architectural history. When Marriott needed audio upgrades across nine distinct event spaces..
CalFire Training Institute
The California Department of Forestry and Fire Protection operates four training centers located throughout California. They are used for year-round training in fire protection and prevention.
Contra Costa & Solano
As part of its mission to fight hunger across 16 Northern California counties, the Foodbank of Contra Costa & Solano Counties needed to upgrade the AV systems in two of its warehouse facilities.
Stanford University
The Stanford Central Energy Facility is a flagship project in sustainable infrastructure—replacing a fossil-fuel-based power plant with a revolutionary heat recovery and grid-powered system..
Contra Costa Water District
AV Structural has partnered with Contra Costa Water District (CCWD) to provide AV systems across their facilities. From executive boardrooms and emergency control..
What Our Clients Say
"We were in need of extensive AV upgrades for three rooms in our facility. AV Structural did an outstanding job listening to our needs and the overall vision. They sent us a detailed proposal and walked us through the entire process. Very happy with the results. Thank you AV Structural! "
Lou Goodall
"We work with local AV companies all over the United States to install video walls. AV Structural was one of the most experienced and professional companies we've worked with to install a 6 x 2 55" video wall in a building lobby in the San Francisco Financial District."
James Morris Ravenel Jr
"We encountered a problem in one of our AV classrooms, specifically with the Wall outlet Plate. Upon contacting AV Structural and explaining the issue, they promptly identified the problem and provided us with a quote for the necessary repairs. Their exceptional customer service and support truly stood out. The final outcome surpassed our expectations, leaving us thoroughly impressed. Without a doubt, we will be choosing to collaborate with them again in the future."
Eron Budi
"The Team at AV Structural was great at providing quick, efficient and friendly service. I needed to upgrade monitors and projectors in my training lab and Tom and his team provided a great list of options that would best suit our needs. When his team came to install it, they were friendly and expedient and everything worked amazingly! I will definitely be reaching out them for our future needs!."
Kristina Hsieh
"Our company recently found AV Structural after contacting several other similar businesses in the area. We had a mix of un-returned calls or no-shows. After contacting AV Structural, they were here as promised, provided several alternatives to our needs and completed the work promptly and cleanly."
Nic
"AVStructural was a true partner when we set up our new office space. Together we designed several rooms with different use cases. Our state of the art conference room has several screens, ceiling mics, cameras and has a simple interface all users can enjoy. Our all hands area was equipped with a video wall, overhead speakers and a P/A system all tied to both digital and analog in/outs. The best thing about the crew was their commitment"
Ric Roberts
"The California Department of Public Health (CDPH), in Richmond, CA, had one chance to implement a one-million-dollar upgrade project correctly to support the program’s AV needs now and in the future and we are extremely pleased with the work performed by AV Structural. Their knowledge and experience insured we had the right equipment combined with quality installation, service and support. They exceeded our expectations in pricing, customer service and support."
Dennis T
"Tom and crew provided excellent professional service from the first communication to the finishing touches. They will take the time to suggest the best possible solution and work on adjusting it to your needs and budget. We got some of the best brands and model and Installation is done professionally. Technical support is always available to make sure you get the most out of your system."
Norbert Baraoidan
"Tom and Teo from AV Structural were very professional, thorough and very easy to work and communicate with. Not to mention, they do great work. I highly recommend using them and would not hesitate using them in the future."
Lisa Littrell
"Worked several times with AV structural, they are very professional and acomodate to high demand timelines. They have great support post and presales. Highly recommended."
Alberto Lozada
"Prompt, efficient and excellent quality of work. Will definitely recommend them to anyone in need of AV services."
lakema Sams
"Prompt, efficient and quality of work for any small or large projects and we will recommend them to any of our high end clients. Happy to work with this team."
William Moran