Support & Preventative Maintenance

AV Systems That Stay Sharp, Secure, and Supported

System Support

Maintenance Programs

Software Updates

Troubleshooting & Emergency Service

System Support

When something goes wrong, you need answers fast. Our responsive support team is available to troubleshoot issues, walk your team through resolutions, or dispatch technicians for on-site service when needed.

Support services include:

  • Remote troubleshooting and diagnostics
  • On-site service calls (as needed)
  • Warranty coordination and repair facilitation
  • End-user training and refreshers
  • Platform-specific support (Zoom, Teams, Extron, Crestron, etc.)

We know how critical AV is to your day-to-day operations—and we treat every support call like a top priority.

Maintenance Programs

Our maintenance agreements are built to prevent problems before they start. We offer 1-, 2-, and 3-year preventative maintenance plans that include scheduled inspections, firmware updates, physical cleanings, and performance tests. For high-security or mission-critical environments, these checks are essential.

Maintenance program services typically include:

  • Quarterly system health checks
  • Firmware and software updates
  • AV performance testing and calibration
  • Cable integrity and connection checks
    Physical equipment cleaning and airflow inspection

Proactive maintenance helps avoid costly downtime, unexpected repairs, and system performance issues—especially as AV tech continues to evolve.

Software Updates

Many modern AV systems rely on up-to-date firmware and platform software. We manage update cycles, patch schedules, and compatibility changes to ensure your systems continue working with the latest tools and integrations.

Why it matters:

  • Security vulnerabilities are patched promptly
  • New platform features are enabled (Zoom/Teams, etc.)
  • Compatibility maintained across hardware and software
  • Updates tested in controlled environments before deployment

We also keep detailed records so your systems meet internal IT or compliance requirements.

Troubleshooting & Emergency Service

If your system isn’t working as expected, we’re ready to respond. We offer both remote diagnostics and rapid on-site support for urgent issues. Whether it’s a dropped call in a critical meeting or a display that won’t start, we’re here to make it right.

Our Team Can Help With:

  • Display and signal failures
  • Audio dropout or echo issues
  • Control panel malfunctions
  • Conferencing platform issues (Zoom, Teams, etc.)
  • Cabling or connectivity problems

Proactive maintenance helps avoid costly downtime, unexpected repairs, and system performance issues—especially as AV tech continues to evolve.

Peace of Mind, Engineered In

AV Structural is trusted by enterprise teams, government agencies, and world-class institutions for one big reason: we don’t disappear after install. Our long-term clients know that consistent support is what turns AV from a headache into a strategic asset.

Let us handle the upkeep—so your team can focus on what they do best.

Case Studies

What Our Clients Say

Peace of Mind, Built Into Every System